Thanks for contacting us!
We’ll be in touch as soon as possible and we look forward to working with you. If you would like to talk to us right away, feel free to give us a call right now at:
Let’s make your customers happy by using Salesforce Service Cloud
Happy customers will help your business grow. And Service Cloud gives you the tools to make it happen. But unless you know what to do with those tools, you could end up frustrating your customers instead.
And it’s likely your customers are already a little frustrated if they’re contacting your customer service team. That’s why making sure they have a smooth customer service experience is really important. Because if they don’t, they’ll turn to social media to vent their frustration. Not good.
So making sure your Service Cloud implementation is perfect for your business is essential.
And that’s why we’re here. We’ll create a streamlined customer service experience that will get your customers the help they need quickly and easily.
What do we bring to the mix? Our name says it all — We’re Tech Guys Who Get Marketing. That means you get the best of both worlds ... a team that gets into the nitty gritty of process while keeping tuned-in to your broader marketing needs.
Our uniqueness comes from our ability to really dive deep into your company’s business logic, to map out all the processes and what needs to happen to make your customers happy. THEN we design a Service Cloud solution that will give your customers a great customer service experience.
Let us show you how we can help with all of your Salesforce Implementation needs. Enter your name and email below and we'll get in touch!
Here's how we do it:
- That’s a fancy way of saying we won’t write one line of code until we understand the details of your business and what it needs to run perfectly. We get into the WHY and the HOW of what makes your business tick. We map out every reason and every way customers connect with you and how you can be there for them when they need you.
- Technical Design Document and Recommendations: After we understand your customer service needs we’ll scope out the details for your review and approval. We’ll list all of the individual nuances that apply to your specific business. And don’t worry … our Project Managers are Service Cloud fanatics. They’ll break down the most complex issues into easily digestible bites.
- Development: When you trust Tech Guys to handle your Service Cloud integration, your success is our success. Okay, I know that sounds cheesy, but it’s still how we feel. We want to get your project completed on time, within budget, and within scope. And we want you to feel like choosing Tech Guys was the best decision your company’s ever made. (Or darn close to it.)
- Project Management: We have the best, most detail-focused Project Managers in the business. They’ll give you weekly updates throughout the process: from project status, to development time used vs estimated, to troubleshooting and new requests outside of the initial scope. That means no surprises. Your Project Manager will keep tabs and always request your approval before doing any additional work.
- Implementation Support: Any new system comes with a learning curve. And we will provide you with the resources to make your kickstart successful. We’ll create training videos that walk you through everything you need to know about your new Service Cloud system. You’ll have these to refer to and they’re great for quickly bringing new hires up-to-speed. And your Project Manager will check in monthly after the integration is complete to make sure your transition continues to go smoothly.
Yes, implementing a new customer service system ca be stressful. But with Tech Guys you can relax.
We’ll breeze you through your Service Cloud implementation because we’re really good at it. Since 2006 we’ve worked with a wide range of companies — everything from Fortune 500s to entrepreneurs to nonprofits. And having a highly skilled team you enjoy working with makes the difference between dreading the transition period and enjoying the ride.
Tech Guys will get it right for you … the first time.
Ready to get started? Or maybe you have some questions? Give us a call at(888) 372-8823 or email our team: sales@techguys.co. We’ll get back to you in 1 business day so we can learn more about your business and goals, and to see if we’re a good fit to help you.
Learn how we created an ultra-efficient event registration and check-in system, using the Salesforce.com platform »
Discover how your business can utilize Salesforce enterprise-level security to ensure your data is safe »
See how Salesforce and Techguys were able to help a small startup grow into a highly profitable business »
